Service & Warranty
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ABOUT

DALUA AUSTRALIA

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We strive to only sell the finest quality and widest range of LED lighting systems
available in Australia. Whether you're a consumer or a future retailer,
we at Dalua Australia promise to support you with our expertise,
knowledge and highest quality products.

SERVICE STANDARDS

Dalua Australia is committed to providing our customers with responsive and meaningful customer service. Ensuring we maintain quality customer service is one of the highest priorities of every Dalua team member. It is what our customers and clients deserve. We value face to face meetings and getting to know each and every customer and their target markets.

Being accessible

Face to face contact

Being professional and helpful

Taking appropriate action to answer enquiries

Providing high quality products

Maintain full warranty responsibilities for our customers

WARRANTY

LED products are warranted to be free from defect for a one year period from the date of their original purchase (non transferable). Original purchase receipt and warranty card issued with each unit must be retained for warranty to be redeemed.

Our limited warranty will be void if the damage is caused by misuse, negligence, accident, alteration, modification and/or unauthorised repair. Our warranty does not cover transportation, handling or delivery charges incurred in the delivery of the product to and from our service centre.

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FAQ

ABOUT US

CONTACT

INFORMATION

 

Dalua Australia is the #1 choice in Aquarium lighting. We have products to suit a wide range of fish tank dimensions and water environments, including saltwater and freshwater aquariums.

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